Privacy Policy

1. Introduction

At Hemptex, your trust is paramount. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with EU data protection laws (e.g., GDPR).

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2. Information We Collect

a. Information You Provide:

• Contact details (e.g., name, email, address) when you place an order, sign up for newsletters, or get in touch.
• Custom content or design files shared during custom orders or collaborations.

b. Automatically Collected Information:

• Website usage data (IP address, browsing patterns, device type), collected via cookies for analytics and performance.

c. Third-Party Sources:

• Information from payment processors, shipping services, and trusted marketing partners — always handled securely.

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3. How We Use Your Information

Essential Purposes (Legal Basis):

• Process and fulfill orders, manage shipping and delivery.
• Provide customer support and address product issues.
• Comply with legal obligations (e.g., tax, billing, recall notices).

Additional Purposes (With Consent):

• Send updates, newsletters, or offers (you may unsubscribe any time).
• Improve products and services using aggregated usage insights.

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4. Data Sharing & Third Parties

• Service Providers: We share your data securely with partners like payment processors, shipping carriers, and email services — always under strict contracts.
• Legal Compliance: We may share personal data if legally required (e.g., responding to legal claims or regulations).
• No Sale of Personal Data: We do not sell your personal information, ever.

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5. International Data Transfers

If data crosses borders (e.g., servers outside the EU), we use approved safeguards such as Standard Contractual Clauses to maintain legal protections.

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6. Your Rights

Under GDPR, you may:

• Access, correct, or delete your personal data.
• Withdraw consent at any time (for marketing or data processing).
• Request restriction of processing or object to certain uses.
• Lodge a complaint with a supervisory authority.

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7. Data Retention

• Personal data is retained only as long as needed — typically for order fulfillment, customer support, and legal purposes.
• Marketing data may be stored until you unsubscribe or withdraw consent.

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8. Cookies & Tracking Technologies

We use cookies to ensure site performance and personalized experiences. You can manage cookie preferences through your browser settings or our site’s cookie banner. No third-party tracking without consent.

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9. Children’s Privacy

Our services are not directed at, nor knowingly collected from, individuals under 16 years of age.

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10. Changes to This Policy

We may update this Privacy Policy occasionally. Significant changes will be communicated clearly (e.g., via email or site banner), and the "Last Updated" date will reflect the revision.

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Last Updated: 05.09.2025